Capilia Victoria Policy

WIGS/HAIRPIECES/PRODUCTS:

• no returns on any wigs/hairpieces (human or synthetic) that have been cut-in or worn
• no refund on sale items
• shipping charges for items sent to clients - in town/up island are approx $20 (depending on weight) - out of town are $20 to $30 (depending on weight)
• 3 month return on shampoo/conditioners - only if not opened/used
• if client is returning anything to us they are responsible for paying shipping
• If wig or hairpiece need to be returned there is a min $50 re-stocking fee applied

APPOINTMENTS:

• book by appointment only
• require a 48 hour cancellation if clients cannot make the appointment otherwise they
  may be charged $50 fee before rebooking another appointment.
• If a client does not show for an appointment on day scheduled (and does not call) but wishes to rebook again at a later date we require payment of the service up front before rebooking.